When you choose HairGarten for hair care products, we will have your orders processed and shipped within 3 business days.

Upon placing an order, you can anticipate receiving an initial email containing the details of your order. Subsequently, once your order undergoes processing, you will be notified via email, which will include your tracking number.

After the creation of your shipping label, a tracking number is generated, leading to the receipt of an email notification. However, tracking movement will not be visible until the post office scans the tracking label during the shipping process.

Packages are scheduled to be dispatched to the post office from Monday to Friday, excluding all major holidays.

The shipping cost aligns with the prevailing domestic fees for USPS first class, padded flat rate, medium flat rate, and large flat-weight boxes.

You can contact HairGarten directly via phone number or email with your order confirmation number.

HairGarten hair care products are best when used within 18 months of purchase.

It is advisable not to dilute our products by adding water. The formulation is carefully balanced to prevent mold formation, and introducing additional water can disrupt this balance, potentially leading to mold growth.

We do accept returns for all unused products. Upon receiving the items, we will initiate a refund through your original payment method. Please note that we do not cover the shipping costs for any returns.

The LCO method, an acronym for Liquid, Cream, Oil, involves a sequential application of products. It begins with a liquid, followed by a cream, and concludes with an oil. This method is highly effective in promoting moisture retention and is considered one of the best approaches for achieving optimal hydration.